Return & Refund Policy
At Cheo Hardware, we care deeply about your satisfaction. Whether you are shopping for handbags, totes, crossbodies, or fashion accessories, we want every purchase to feel perfect. If something does not meet your expectations, whether the item arrives damaged, defective, or simply is not the right fit, we have made our return and refund process simple, clear, and stress-free.
Below you will find the full details on how returns and refunds work at Cheo Hardware.
Return Window
You can request a return within 30 days from the day your order is delivered.
This gives you plenty of time to check your handbag and make sure it matches your style, needs, and expectations.
How to Return an Item
All returns are handled through mail, and our support team is here to guide you from start to finish.
If your item is damaged, defective, or you simply changed your mind, you can choose between a refund or an exchange for another product of equal value.
To start a return, contact us at support@cheohardware.shop with:
- Your order number
- The item or items you want to return
- A short explanation of the reason for return
Our team will respond promptly with clear instructions and a return label if needed.
Product Condition Requirements
To qualify for a return or exchange, items must meet the following conditions:
- The bag must be unused, unworn, and undamaged
- It must be returned in its original packaging
- All original accessories, straps, dust bags, and tags must be included
We cannot accept returns for items showing signs of wear, damage, stains, or any modifications. Products missing components or not in resalable condition will not be approved.
Return Shipping Label
For your convenience, Cheo Hardware provides a return shipping label with most orders.
If your package did not include one, our team will gladly email you a prepaid label upon request. This helps ensure a quick and smooth return experience.
No Restocking Fees
Cheo Hardware believes in honest, transparent service.
We do not charge restocking fees or add hidden charges to your return. The process is simple, clear, and customer-friendly.
Refund and Exchange Process
Once your return reaches us, our team will inspect the item to confirm its condition.
- Refunds are issued to your original payment method within 7 business days
- Exchanges are processed immediately, and your replacement item ships as soon as possible
You will receive an email update once your return is processed or your new item has shipped.
We Handle Returns with Care
Each returned item is thoroughly inspected to ensure fairness and accuracy.
Your experience and feedback help us improve our products, packaging, and service, making every Cheo Hardware shopping experience better than the last.
Order Cancellations and Modifications
If you need to cancel or change your order, please reach out to us as quickly as possible after placing it.
Orders can only be modified or canceled before they are shipped. Once shipped, the order will need to follow our standard return process.
Our support team will assist you promptly to ensure everything goes smoothly.
Contact Us
If you have any questions or need assistance, contact us at:
Email: support@cheohardware.shop
Phone: +1 (201) 863-9317
Address: 901 Bergenline Ave, Union City, NJ 07087, United States