Frequently Asked Questions
Currently, Cheo Hardware ships only within the United States. We do not offer international shipping at this time.
We provide a wide range of hardware tools and garden essentials, including hand tools, power tools, outdoor equipment, garden care products, and everyday repair supplies. Each item is carefully selected for its quality, durability, and reliable performance.
Browse our collection, add the products you need to your cart, and complete your purchase through our secure online checkout.
Standard shipping is free on all orders within the United States.
- Handling time: 1–2 business days
- Transit time: 5–7 business days
Most orders arrive within 6–9 business days from the purchase date.
Yes, you can cancel your order for a full refund as long as it has not shipped. Please contact us as soon as possible at support@cheohardware.shop or through our 24/7 live chat.
If your tracking has not updated within 48 hours after shipment, please reach out to our support team at support@cheohardware.shop or via live chat. We will investigate and assist promptly.
To begin a return, contact us at support@cheohardware.shop or through live chat. We will guide you through the process and provide return instructions.
If your order arrives damaged or incorrect, notify us within 30 days of delivery. We will arrange a replacement or issue a refund based on your preference.
No, we never charge restocking fees. All returns are processed fairly with no hidden costs.